All courses / Tools / Module 7 / Chapter 22
Learning objectives
After the lesson the participant can:
- Complete a Management Decision Record that names a human decider, the basis and the route to contest.
- Draft a decision-rights file with a ceiling per management function and named stop rights.
- Design an appeal path in which the reviewer is never the original decider and corrections are propagated.
- Plan a disparate-impact test with the representatives and state how its figures are reported.
Key concepts
- Management Decision Record
- A record, family MDR, of one management decision that AI made or shaped about a person: function, system, recommendation, named human decider, basis, explanation and contestation route. The decider field holds a role and a name and may not be system or agent.
- Decision-rights file
- A file, family DRF, that gives every class of management decision a decider, a ceiling and a stop right, agreed with the representatives and adopted as an AI Decision Record before the first delegation profile.
- Contestation record
- A record, family CNT, of a worker's challenge, the reviewer (never the original decider), the time limits, the outcome and the correction propagated to data or system. A decider may grant a contest in full on the first look; one that is not granted is referred to the reviewer.
- Disparate-impact test record
- A record of a test, agreed with the representatives, of whether an evaluating or allocating system disadvantages a group, run on every release and at least every six months, with a reporting floor of 20 people per cell.
- Change-class annex
- An annex to a works agreement, in the example KBV-IT-2024 at Hansa Mutual, that classes changes to a continuously changing AI system so that the agreement stays true as the system changes.
Interactive exercises
Do them here and get feedback at once. Choose a card and then where it belongs, or drag it.
Interactive exercise 1 · Sort
Ceilings in Nordvik Region's decision-rights file
Sort each class into the ceiling that the file DRF-NR-01 sets for it.
Interactive exercise 2 · Scenario
A contest on the first look
Choose what the unit manager may do, following the contestation record and Nordvik Region's appeal path.
Teaching plan
| 15 min | Present Figure 22.1, decision, contestation and appeal, and the five management functions M1 Direction to M5 Care. State that legal references are architectural implication, not legal advice. |
| 20 min | Read MDR-NR-0001 and the schema rules, then Nordvik Region's decision-rights file DRF-NR-01 with its ceilings and four stop rights. |
| 15 min | Study the contest CNT-NR-0001 from the Strandvik unit: zero minutes planned between two visits, and a correction that ran through rule, data, risk assessment and a test. Then the test record DIT-HM-CTA-01. |
| 30 min | Exercise: groups write a decision record and an appeal path for one system that shapes decisions about staff. |
| 10 min | Debrief: who is the reviewer in each path, by when must the person have an answer, and where does the correction land. |
Discussion
- In the Strandvik case the shortened visit was recorded as caused by the route, not by the worker. Why does it matter where a record places the cause?
- A contest is never an input to any M2 Evaluation of the worker. What would happen to an appeal path if that rule were absent?
- Several tools of AI Boss, such as the appeal form and the weekly review protocol, exist as descriptions only. How would you adopt a tool for which the originating book gives no template text?
Written exercise
Exercise · 30 minutes
A decision record and an appeal path
Choose one system in your organisation that directs, evaluates or allocates work for staff, or the rostering system of Nordvik Region. Write a Management Decision Record for one decision it shaped: decision class, management function, system and its recommendation, the degree of delegation and the profile it comes from, the named human decider by role, the basis, the explanation given to the person and the route to contest. Then design the appeal path: the contestable decisions, who receives a contest, the reviewer outside the line, time limits for each step, the first-look rule, the kinds of correction (decision, data, rule, model, register) and how you would test the path with a test contest before go-live.
Deliverable: One completed Management Decision Record and a one-page appeal path with reviewer, time limits, correction types and a planned test contest.
Self-test
Choose an answer to see whether it is right, or open the answer below each question.
Which value may the decider field of a Management Decision Record never hold?
Show the answer
D. The value system or agent
The decider field holds a role and a name and may not be system or agent. The schema validates that a person is the decider before any record is stored.Which two rules about degrees of delegation does the MDR schema of AI Boss enforce?
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B. No M3 Consequence at Level 4, and no adverse consequence above Level 1 Assisted
The schema validates a person as decider, a contestation route and a retention rule, and rejects M3 Consequence at Level 4 and any adverse consequence above Level 1. The Summary lists both among the rules that survive.In the chapter's two contests, what follows when the original decider does not grant a contest on the first look?
Show the answer
A. It is referred to a reviewer outside the decider's line
At Nordvik Region the unit manager granted the contest in full on the first look. At Hansa Mutual the sales manager did not grant it, so it was referred to an HR business partner outside her line; the reviewer is never the original decider.